Terms & Conditions

Booking Terms and Conditions for Moray Apartments.

These booking terms (‘Booking Terms’) are between the self-catering apartment (referred to as “Moray Beachview”, “Moray Seaview”, “Moray Holiday”, “Moray Hastings” or “Moray Horizon View”) named under the umbrella name “Moray Apartments” and include the section of the Booking confirmation (‘Booking Confirmation‘) and the person or legal entity making the Booking.  These Booking Terms and Conditions are for the provision of accommodation services (‘Booking(s)‘) by Us to You. These Booking Terms and Conditions are governed by English law and apply to all Bookings. By making a Booking and Payment You are deemed to accept and be bound by these Booking Terms.

When you make a payment using a credit/debit card, we (or our parent company or our trading name if different) will be displayed as the merchant of record.

BOOKINGS

Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received either: (i) full payment of the total price; or (ii) payment of a deposit equivalent to the value of the first night stay; (iii) any other amount We have specified at the time of Your booking; or (iv) We have agreed to collect payment from You either on arrival or in full prepaid.  Where a deposit or any other amount that is less than the total value of the stay is paid, the balance will be paid by You directly to Us, on either check-in or check-out or at an earlier date if so requested by direct communication between You and Us. You must be able to enter into a legally binding contract and be over 18 years of age to make a Booking. Bookings must be paid for using a valid credit or debit card or via PayPal or any other payment type specified (e.g. such as direct bank transfer). When Your Booking is confirmed, a reservation number is given. This number must be retained for access to Your Booking details if cancellation or amendment is necessary. You will need to quote this reservation number when contacting Us. 

Bookings are only confirmed and removed from our online sites when the either the full amount or an agreed deposit of the booking including the security deposit has been paid /pre-authorised and/or cleared in our bank in full and in British pounds (note: currency transactions fees are added where appropriate, e.g. if you are transferring the money from another currency or we are repaying the deposit back to you), and you have received confirmation in writing by email, fax, or by post. On payment you, the guest(s), confirm that you have read, understood, and accepted these terms and conditions. 

We recommend that it is important that you should consider taking out holiday insurance to cover any misfortune or loss due to any form of cancellation or misfortune. 

You will occupy the property for the purposes of your stay only and for no other purpose. 

No other person not named on the booking confirmation email reply, unless otherwise agreed, will be permitted to stay. 

PRICES

Prices are per apartment per night. Prices do not include other costs You may choose to incur during Your stay (unless otherwise stated) apartment from mandatory fees as per our listing. Prices quoted are correct (unless a pricing error occurs) only for the specific number of guests, dates, nights and rooms shown.  We do offer discount for bank transfer bookings if not booking via any of our pay-as-you go bookings sites, as this gives us less admin burden and therefore, we like passing part of these savings to our customers, 

We either ask for a returnable damage/security deposit with the booking or take a pre-authorisation on a credit/debit card.  A pre- pre-authorisation is our preferred  way to take a damage/security deposit as no monies are taken although your limit on your card may be reduced until we cancel it after guests have left and we have successfully re-inspected the apartment as per these terms and our apartment inventory. 

Please make sure you have read the booking listing (where we advertised) texts/description and are aware of any supplements, such as cot hire, early/late checkin/checkout, single night supplement, extra flow-up bed, etc.  All monies need to be paid prior to arriving. 

Please not seasonal prices vary throughout the year and go up and down due to demand and other reasons, please always check to save disappointment and get accurate quotes. 

AVAILABILITY

In the rare case that we are unable to accommodate You as per Your Booking, We will endeavor to offer alternate accommodation by Us at one of our other apartments and if there is a difference in the price, You will be liable for the price differential. If the differential is less than the original value of Your Booking a refund of the difference will be made to You.  If we are unable to find alternative accommodation or due to booking system, environment or other issues beyond our control and the error is due on our part you will be given a full refund.

ARRIVAL AND DEPARTURE

Check-in times are specified on Your Booking Confirmation. Should You wish to check-in outside of the times specified You must confirm this directly with Us. In the event that You attempt to check-in outside of the stated times without prior arrangement, We may cancel the booking and retain any amounts We are entitled to retain as stated in the Cancellation Policy section of Your Booking Confirmation. The check-out time is also specified on Your Booking Confirmation.

We try as far as possible to accommodate check-in times and we ask that you agree in advance.  Normal check-in time is 2pm and check out time is 10am.  We ask you call the meet and greet the day before to confirm your arrival.  If you are delayed and can’t make the original time agreed, please also call to let us know as if you haven’t given us notice we may charge extra time waiting for your arrival, which will be deducted from the damage/security deposit. 

Key safe facility is available for late arrivals if we can’t accommodate a meet and greet, i.e. usually after 7pm, we may also ask you to use this facility if you have changed the time last minute without giving us notification or we have an emergency with our team.

CANCELLATIONS & AMENDMENTS

If You cancel Your Booking on or before the cancellation deadline specified in the Cancellation Policy section of Your Booking Confirmation (8 weeks or more) a 50% charge is made and (between 8-6 weeks) a 70% charge is made or (less than 5 weeks) 100% of booking is payable.

If You cancel Your Booking after the Cancellation Deadline (5 weeks) You will be charged the full value of Your booking, including any booking extras You have selected for the duration of Your stay (this does not include the returnable security deposit and any pre-authorisation for this or bank transferred monies will be returned.   Should You request an Amendment and should We not be in a position to accommodate Your Amendment, Your Booking will be cancelled and a full refund given to You provided that such cancellation occurs on or before the Cancellation Deadline of 8 weeks, failing which the terms described in this Cancellation clause shall apply. 

Should you wish to change the date(s) of your holiday or any other element, we will adjust the payment necessary for the particular tariff for that period, should the tariff be higher or lower, then any additional credit/debit card charges or reimbursements will be made as well as a £25 admin charge added to your booking.

PAYMENT

The total amount payable to confirm Your Booking is quoted in Your Booking Confirmation and will be charged to Your credit or debit card or PayPal account or any other payment type offered at the time of Booking or on check-in.  Your card statement will display Us (or Our parent company or Our trading name if different) as the merchant of record. All additional goods and services purchased during Your stay must be paid in full directly with Us. 

LIABILITY

Our total liability to You is limited to the price of the Booking and in no circumstances will We be responsible to You for any indirect or special damages. 

We will not be liable for failure to provide the services to the extent that the failure is caused by any factor beyond Our reasonable control. You are responsible for any damage or loss caused to Us, including any damage to Our property by Your act, omission, default or neglect and You agree to indemnify Us and You agree to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss. Further, we reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behavior that causes a disturbance or nuisance to Our other guests.

We reserve the right to take further charges from the safety deposit held to cover the extra period of occupation, and to compensate for the extended cleaning and any other bills insured by You including arrangement caused by the delay.  Your liability is not limited to the security deposit.

Moray Suffolk beach Apartments, or its owners, or employees, is not liable for any act, neglect, or default for accident, damage, loss, injury, expense, or inconvenience whether to personal property which the guest(s) or any other person may suffer or incur arising out of or in any way connected with the occupation of the property. Similarly, Moray Apartments and its owners accept no liability for loss or damage to the guest(s) possessions on the owner’s land or property. 

DATA PROTECTION

We will process the information You provide to Us (whether in person, on the telephone, via email or via one of our booking systems) in accordance with the relevant data protection legislation.  Your personal data may be transferred to eviivo Limited (Registered Office 154 Pentonville Road, London, N1 9JE Company Number: 5002392) including where necessary its subsidiaries outside of the EU.  By making a Booking, You consent to this processing of information as described above and the transfer of Your information to our software provider: eviivo Limited.   The messaging required between Us and You to enable us to process your booking before during and shortly after your booking, this includes by email and text message or SMS and include a questions you have, checkin SMS, checkout SMS and confirmation that your security/damage deposit has been cancelled or returned.  We will ask you separately if you want to receive any future marketing offers for our apartments. 

We are PCI/PDSS compliant and only store your bank or credit/debit data until you booking and administration around your booking is completed.  We delete this data after you leave. 

We require details of all persons staying the property, including names, contact telephone number (ideally mobile), email address, postal address, car colour, model, make and vechicle registration number; and in some cases a scan of one guest’s passport/photo ID. The provision of these are a pre-requirement of acceptance of booking.  If you are booking onbehalf of another group you will need to gain permission from these parties before providing us their details to allow us to process the booking.

We hold your data for administrative reasons in order to process your booking and keep you informed before, during and shortly after your stay.  If you have consented to marketing communication of our apartments and offers and if you confirm your email address you will receive occasional news from Moray Apartments.  You can request to be removed from our email list at any time by clicking unsubscribe or just emailing us at [email protected] 

OTHER ITEMS TO NOTE

We have introduced a new chain and combination lock system for the rear parking area, this means you do need to unlock the combination lock when parking and lock it when parked or leaving.  The combination is given to you in confidence as is not to be given out to any other person (other than your group staying in our accommodation) without our prior consent.  Each apartment only has one allocated parking slot (unless agreed different) and you are required to display a parking permit in busy times and be available to move your car if someone needs to get out and is either parked close or behind you – we ask you to park with respect to all residents/guests. You are very welcome to park at the front, which is free although available for all public so may not always be available.

Please take great care with the combination lock, any change of combination or damage will be changed at a minimum of £60, if you have ridden over our chain and damaged it these costs will increase.  We have this area covered by CCTV. 

There will be a parking permit when we are busy and we ask you to display in your car to avoid any issues with other guests and residences, if you prefer not to use this you can park in the front public car parking or the pay as you go car park just up the road. 

We provide a few consumable items in the apartment, including air freshener in the toilet, a few toilet rolls and some dispensing soap as well dish washer soap, whilst we maintain these to the best we can, this is a self catered apartment and guests are required to pay for ‘top-up’ of these consumables, particularly during longer than a few day stays. 

All prices include a reasonable use of electricity, water, and use of equipment and amenities, and wifi /internet. We take meter readings of the electricity and water, any excessive use deemed by the owner will incur additional charges taken from the security deposit.  Bed linen and towels are provided. If a party is staying for longer than a week then fresh bed linen and sheets will be provided with the ones on the beds if requested. 

We have some people aids within and outside the apartment such as (but not listed her as an inventory in each apartment) bathroom grips, step hand rails, non-slip mats, etc.  If you decide to use these, please test them before you use them and this is at your own risk. 

As this is a combination block with other owners /residents /tenants / holiday lets, we may from time to time have scaffolding put up either at the front or back without notice for emergency repairs, this is beyond our control and any guests accept that this may happen for their stay.  The owner asks the management company to minimise this disruption for our guests stay. You are asked if there is scaffolding to make sure all windows and doors are secure whilst you are not occupying the apartment.

Please note any stains/damage to towel(s), bath mat(s), bed linen set(s), kitchen towel(s) or oven gloves that can’t be washed out in our normal washing through the laundry service and/or requires additional washing or replacement will result in an additional charge from your damage/security deposit to either bring them up to a standard for us to use them or have them replaced. Liability is not limited to the deposit and may exceed the deposit amount, this will be deducted from your card supplied. We also ask you don’t use our towels for the beach. 

Any damage to mattresses, pillows, blankets and cushions due to stain or other damage will need to be paid for out of the damage/security deposit, in the event of a replacement being required you are liable for the full cost and liability is not limited to the deposit and may exceed the deposit amount, this will be deducted from your card supplied. 

On leaving, keys should be left on the dinning table or as per our checkout instructions on your departure after all windows are secured followed by closing securing the apartment door and the main entrance to the block door.  You must also ensure that all windows and doors are locked. In the event that keys are not returned, then a charge will be incurred to cover the cost of a locksmith to change locks and replace keys. 

You, the guest(s), are responsible for leaving the property in a clean and tidy condition including any outside area.  Additional charges can be deducted if the owner deems there are excessive cleaning outside a normal clean (this includes cigarettes).  Should it exceed the amount of the security deposit then we will charge to your card for the additional costs. 

The expense of putting right any damage or loss, excluding reasonable wear and tear incurred during your stay, will be taken from your damage/security deposit. Should it exceed the amount of the damage/security deposit then we will charge to your card you for the additional costs. 

You, the guest(s), are not to cause nuisance particularly late evening, early morning and through the night, by excessive noise or annoyance to occupiers of neighboring properties. If the opinion of the owner deems you, the guest, unsuitable to continue your stay through damage, noise disruption, or nuisance, then this agreement may be terminated without notice and the owner is entitled to repossess the property immediately without any compensation and no refund will be given. We ask you don’t bang doors and ask children do not run around on floors excessively as this may disrupt other guests stays.  

Any anti-social, aggressive or other type behavior towards our cleaning/meet and greet, other residents/guests/owners/tenants or owner during your arrival or stay, whether in person, phone, text or email will result in this agreement being terminated without notice and the owner is entitled to repossess the property immediately without any compensation and no refund will be given.  If you fail to leave we will call the police and would prosecute. 

CCTV is installed at external points as a security measure to protect the property, the footage is only kept for a rolling 10 days and deleted afterwards unless there is a specific incident that needs to be reported to the police, insurance or any other relevant organisation or we need to check for evidence of breach of terms layout in this and any document you receive as part of your booking.

The building arrangements allow us to have well behaved pets, there is an additional charge per pet. If we see/hear that pets have been staying or visiting additional charges can be deducted if the owner deems we have been misled or if we need to carry out additional cleaning due to pets and/or charge our standard pet(s) charge.  Guests are warned not to admit any pet with fleas or other bugs, if it is found pets have left any flea, bug or other infestations, guests will be charged for appropriately to cover owners costs. We ask pets are not allowed on sofas, beds and any furniture and any fowling is cleared up immediately and any damage as a result of pets is paid for as per our terms.  We finally ask you don’t allow your pets to use any of our property at the front of our property as a toilet for your pet(s).  Should it exceed the amount of the damage/security deposit then we will charged for the additional costs on your card.  We also keep damage/security longer if pets are staying, up to 4-8 weeks. 

Moray Apartments is subject to a strictly non-smoking policy, and any damage caused to the property or it’s contents by smoke or cigarette burns, shall be covered by the damage/security deposit and again liability is not limited to the deposit and may exceed the deposit amount. Smoking is not permitted directly outside the front or back door or on any of 21 Wellington Esplanade property. We ask that you respect these conditions and there is a garden opposite the front out the house and beach if you need a place to smoke.

You are asked not to remove, cover, disconnect or remove batteries to any smoke or carbon monoxide detectors, to do so would risk your safety and the safety of others.

If you find the electricity trips or something else in the apartment stops working, please let us know without trying to tackle this yourself unless directed via our team or owner and of course if you are comfortable to do so.  We endeavor to resolve issues as quickly as possible. 

We ask guests not to take any items in the apartment home and if any item is damaged or broken we ask guests to acknowledge this so we can replace them.  As you can imagine, replacing items takes time to buy and pay for it, so please be aware a piece of cutely would need for example from £5, larger utensils or glass from £10, a towel from £30 and so on.  We reserve the right to vary these example costs depending on the items available and time it takes us to replace them ready for the next guests.  Guests should be aware we do an inventory before and after your arrival.

Please ask all guests not to pick any of our planting in the front or back, we try to maintain a beautiful space for all.  We also ask you don’t step on our garden spaces as we have under gardening watering system and you may damage the garden system or planting.  You may be charged if we see this activity happen and have to send someone to check the watering system and garden, this will come out of the security/damage deposit and is not limited to this amount.

We ask the cleaner to remove all consumables from the previous guest, whether this be bathroom items or food left in cupboards or fridge, but sometimes these are missed. If you find any item, you use or consume this at your own risk.